Refund Policy
Last updated: March 2026 · PETSPOND PRIVATE LIMITED
Cancellation windows
Each provider sets their own cancellation policy, displayed before you confirm a booking. Free cancellation is available when explicitly listed on the provider profile.
Refunds
Eligible refunds are processed to your original payment method within 5–10 business days. Partial refunds may apply for late cancellations per the provider's policy.
Service issues
If you experience a problem with a completed service, contact support within 48 hours at hello@petspond.com with your booking reference. We will review each case individually.
No-shows
Missed appointments without prior cancellation may not be eligible for a refund, as providers reserve time specifically for your booking.